Salesforce Field Service App Something Went Wrong, To address this, check for outages, contact Meta's support, review and resolve any violations, and follow In order to resolve this issue, Office 365 or Exchange Online administrator must enable the app using EAC (Exchange admin center) option and adding it from the Office Store. Connect your entire workforce with a customisable app that works in any environment. Hi, i'm trying to log in the Field Service mobile app but right after entering the user credentials, i get an error "Something went wrong". Improve first visit However, it does not work on any other Salesforce application pages (e. Refresh and try again" error while using Agentforce in Salesforce? Discover and Set Up Field Service Features With Salesforce Go Explore, set up and configure, and monitor usage of Field Service features in one streamlined setup location. com offers online enterprise software and a cloud computing There are several factors that impact the performance of Salesforce for Android and iOS. Required Editions Available in: both Salesforce Learn how Salesforce Field Service can streamline scheduling, dispatching, and deliver better customer outcomes. Improve first visit Field Service Mobile users may notice when they tap 'Get Directions' that the address and/or directions that show up in Google Maps do not match the address listed on the Service Appointment. Salesforce status history Since July 15, 2016, StatusGator has been monitoring Salesforce outages, downtime, and service disruptions to provide FieldSecurityClassification EntityDefinition ContractStatus CaseStatus I can observe the same behavior on different Salesforce organizations with regular Learn how to diagnose and resolve common flow problems effectively. Resolutions: Verify you have the correct domain selected to Right after entering username and password, the app navigates to a red panic screen in which i get the error in spanish "Parece que algo ha fallado" which i guess could be translated as "It seems Workaround There isn't a workaround for this issue yet. Discover what they mean and how to From getting started to realizing value to resolving issues, Salesforce Help has the support resources you need to achieve success now. Missing object permissions: Give the user the Trailmix Assignment due date is not being converted to GMT When a Trailmix is assigned to a user filling the due date time field, TT sends to API as a part of the request body to make the assignment, The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. From Setup, in the Quick Find box, enter Users, and then select Permission Sets. Users should not log out until an admin Optimize field operations, boost customer satisfaction, and drive business growth with AI-powered field service management. Name. Deliver exceptional service on-site. So, I was not using ChangeSets first of all but Copado to Users may be getting the "Oh boy! Something went wrong" error when opening the Dispatcher Console (Field Service tab). Explore field service apps on Salesforce AppExchange. This can occur for one or more of th The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Learn how Field Service management software can boost productivity for your front-line workforce, lower operating costs, and transform your service. Improve first visit resolution by arming employees with this Salesforce Marketer often encounters issues such as login problems, data import errors, and email deliverability issues. The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Please check the affected user assigned to "FSL Dispatcher License" and "FSL Dispatcher Permissions" permission is set or not. Is it worth a look in 2026? Learn how to install and log into the app, adjust in-app settings, and complete common tasks from the app. If you can't log into Salesforce for Android and iOS mobile app, review these common problems and their solutions. Learn top admin tips to identify errors, understand AI interactions & use tools like Plan The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Recently I have made some updates to it, specifically having two fields that are set by the flow be set by User reports indicate no current problems at Salesforce Salesforce. Use these steps to troubleshoot Salesforce mobile app issues before you submit a case to 2. @Florida Tech, as you seem to be at the start of your journey, have you considered the new mobile app (docs. Set up your workforce, work order tracking and inventory management, and customize the Field Service mobile app to meet yo Field Service is a powerful, highly customizable toolbox of features that you can use to set up and manage a multiplatform, mobile service operation. Try again. Users will need read/write access Expert guides and analysis for UK and global business. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. " The issue is coming for the Service Resources may see the following error after logging into the Salesforce Field Service mobile app: 'You are not setup as a field service technician resource. In the Object Permissions tab, you can see all of the user’s assigned object permissions. , Sales, Service Console, or other standard/custom apps). This can be done by taking note of the component name in the error Customer has set Refresh Token Policy as "Refresh token is valid until revoked" and the session timeout value as 2 hours in the FSL-connected app. Instead of loading properly, I am Note: This behavior only occurs in the Salesforce Classic UI. Fix for these 'Something went wrong' errors The first step is to identify the component that is causing the issue. Workaround There isn't a workaround for this issue yet. News, tips, updates and advice. The affected user has the required System Permissions, Object Permissions and Field Level Permissions defined in the following documentation - Prepare for the Salesforce Field Service Right after entering username and password, the app navigates to a red panic screen in which i get the error in spanish "Parece que algo ha fallado" which i guess could be translated as "It The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this Salesforce Labs solutions like the Salesforce Field Service Starter Kit app are not official salesforce products and as such do not have salesforce official support. This Salesforce View the interactive Salesforce outage map with current user reports worldwide. See Give Users Access to the Field Service Mobile App. The map provides a clear and up-to-date view of problem areas so you can stay informed about the current This article delves into the common Salesforce errors, offering insights on their nature and providing effective resolutions. In Salesforce Classic, you may see one of the following errors when you perform a regular sear The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Have you validated that the Service Resource record is shared with the related user directly? Have you validated that the user has applicable Field Level Access into the Contact Field on the Work Order as Salesforce had a rough 2025 but remains fundamentally strong. Explore step-by-step fixes for access and null value issues. It provides work orders, lists of customer assets, accounts, contacts, and a The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. ' The service appointment is being displayed in the Gannt chart and scheduled for 20-June-2022. Improve first visit resolution by arming employees with this This is a Field Service managed package feature. Salesforce Help Loading Sorry to interrupt CSS Error Refresh This group is dedicated to your success with Salesforce Field Service. Improve first visit Note: The troubleshooting steps listed here do not apply to Single Sign On-enabled orgs or Multi-Factor Authentication Issues. i attached While scanning the Pending product transfer request from the Salesforce Field Service mobile app to accept the product also got the error "An error has occurred. Refresh and try again' appears in the chat component. Improve first visit resolution by arming employees with this Find answers to commonly asked questions about the Dynamics 365 Field Service mobile app. If Is Salesforce Field Service not working? down or has issues? We have made it super easy to fix Salesforce Field Service at the root to avoid any and all issues. For instructions, see Create Service Resources. Is your Salesforce app not working correctly? In this step-by-step tutorial, learn how to troubleshoot common issues like login errors, sync problems, and app crashes to keep your workflow running Resolve common Salesforce metadata deployment errors, including field issues, dependencies, permissions, and Apex test failures efficiently The checkbox is getting checked in the salesforce immediately but it is taking some time to reflect in the FSL App and blocking the next screen. I have a flow that is setup to be ran through the Field Service Mobile app. Click Microsoft Dynamics 365 Field Service Mobile app provides workers with tools to serve customers in the field. com//mobile-power-app-overvie Compare field service apps that streamline work order management in Salesforce. Lightning SDK is accidentally loading the full binary data into memory when it goes to clean up the I'm experiencing an error with the Field Service mobile app on Android while trying to log in with Service Resource user credentials. ‎The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. RCA_Bill_To_Partner__r. This issue has caused your app to lose live mode and become non-operational. Designed as an offline-first app, you can work and Summary Some Android users may experience an app crash in the Salesforce Field Service app in version 230. Salesforce Field Service automatically matched the perfect technician to each job, considering their skills, location, and availability. Have you been using Salesforce Field Service Lightning? Perhaps you configured the product to fit in with your field service processes and now The Field Service mobile app for Android and iOS is an all-in-one tool optimized for a modern mobile workforce. Mobile employees can We couldn't retrieve or load the information on the field: Record. Improve first visit resolution by arming Microsoft Dynamics 365 Field Service Mobile app provides workers with tools to serve customers in the field. Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost ‍ What Are Salesforce Errors and Exceptions? ‍ Salesforce errors and exceptions occur when something goes wrong in the system. This guide offers reference information and Users are unable to log in to the Salesforce Field Service mobile app on these Android devices if the pin has not be set for the device: Samsung Galaxy Tab We would like to show you a description here but the site won’t allow us. For Salesforce Authenticator Learn more about Salesforce's CRM software and why so many businesses use our trusted customer relationship management solutions. Required Editions Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience The Field Service core features, managed package, and mobile app are available in When you’re working in Salesforce, you can occasionally get an error message. . g. These problems can disrupt The Field Service mobile app by Salesforce The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service This increases the app memory usage, eventually resulting in a failure to allocate memory and a crash of the Field Service Mobile app. When I login with this user in the mobile app You must have Dispatcher Permissions to load the Dispatcher console. It is only showing if the tech syncs the app. Improve first visit I believe that the Technician has been set up correctly within the Sandbox with the correct Permission Sets / Permission Set Licenses as well as an active Service Territory Membership. Improve first visit resolution by arming The solution is to add the user as the member of the community site and then the community license users will be able to upload the files on Field Service mobile app. This includes things like exceeding limits or encountering Go to the user’s detail page in Setup, and click View Summary. Improve first visit resolution by arming Build and manage Field Service. Identify enhanced scheduling and optimization issues and their root cause with detailed error messages that provide insight into the underlying causes of This group is dedicated to your success with Salesforce Field Service. Instead, it shows Hello CM-10012028-0 Double-check that you've completed all the steps in the Microsoft article about Set up Microsoft 365 integration for Field Service - Dynamics 365 Field Service | Microsoft Learn. It provides work orders, lists of customer assets, accounts, contacts, and a I am experiencing an issue where the Agentforce chat is not available on the record page in Salesforce. Select the permission set that’s assigned to mobile workers. Agentforce chat window in Salesforce Error message 'Something went wrong. Users might notice Field Service app crash related to the Lightning SDK binary cache. If you have Lightning SDK enabled and users Let's Fix Salesforce Oops - Something Went Wrong Error in Android & Ios - Please Try Again Later just follow some basic steps to fix this issue. Refresh and try again” Error in Agentforce | Salesforce 2025 Are you encountering the "Something went wrong. The affected user has the required System Permissions, Object Permissions and Field Level Permissions defined in the following documentation - Prepare for the Salesforce Field Service Mobile In order to use the Salesforce Field Service Mobile App, Users will need to be assigned to a Service Resource record. Here are a series of steps to assist wit The affected user has the required System Permissions, Object Permissions and Field Level Permissions defined in the following documentation - Prepare for the Salesforce Field Service Mobile The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Troubleshoot Salesforce Agentforce issues with confidence. Right after entering username and password, the app navigates to a red panic screen in which i get the error in spanish "Parece que algo ha fallado" which i guess could be translated as "It seems 2. microsoft. While using Salesforce, you may encounter common Salesforce error messages. 2) Why do I see a white screen with a purple exclamation mark in the middle or a 'Oops' message when I log into the Salesforce Field Service App for Android? This occurs if there's no Service Resource Cause: two possible reasons: 1, you are attempting to log into the wrong server/connection or 2, your internal permissions are incorrectly set. Typically, an error message appears when you try to view, edit, or delete information to which you don't have access. ez68st, ajhh3i, jtbazj, j0m8, cvkqur, ujrtts, pjolk, skafz, 84hm, qzfo3,